REPORTING TO: The Practice Manager 

Benest & Syvret is a successful and respected legal practice which is undergoing a period of growth and business structure change. We take pride in the personal care that we provide to our clients and the practical problem-solving approach given to all legal services. We look for continuous improvement in everything we do together with a customer focus.

This position of a dedicated receptionist will be to run, organise and maintain a busy reception area, ensuring it is always well-presented, provide professional assistance to all clients and staff, and give a positive first impression of the firm.

Job Summary:

The main responsibilities of the role are to:

• Assist clients both face to face and over the phone, in a professional, courteous and timely manner
• Operate the switchboard efficiently, using initiative when choosing an appropriate internal contact who can assist a client
• Process, sort and record all incoming and outgoing mail (including ‘signed’ deliveries)
• Ensure the reception area and all meeting rooms are always clean and well-presented including opening and closing of shutters
• Photocopy & certify KYC and documentation in accordance with documented procedures
• Be professional, friendly and provide assistance at all times, ensuring all clients have a positive experience of the firm
• Ensure client confidentiality and security of all client documentation and information
• Deal with other tasks as assigned from time to time by the practice manager, the Partners and fee-earners of each department
• Record all external / 3rd party contractors accessing the building (checking ID)
• Copying/Scanning of Wills for file and clients when wills signed
• Other administrative tasks including filing and scanning
• Binding of Wills for safe / Updating of Wills register / Placing of signed Wills in safe
• Maintain keys register book for keys in and out for properties as above
• Messenger deliveries/Messenger collections
• Maintaining Visitor Book - all visitors to the office

Competencies

• Building Strong Relationships - Strive to understand clients, colleagues and key stakeholders, valuing openness and building trust
• Maintaining Client Relationships - Strive to develop a detailed understanding of our clients, valuing openness and building trust
• Communications - Communicate clearly, concisely, tailoring style and making oneself heard and truly understood in any situation 

Person Specification

Qualifications and Professional Memberships: 

• Educated to GCSE (or equivalent) level 
• Good level of written English 

Technical Competence and Knowledge

• Comfortable in the use of Microsoft outlook, Word and Excel 
• The ability to communicate professionally, clearly and accurately, both written and verbally
• Experience of using a switchboard

Special Requirements

• The role holder must be willing to show flexibility in working hours in order to provide full/part time cover for other roles during times of annual leave and sickness, sometimes at short notice.

Dowload the full job decription here.

For further information or to apply, contact Morag James at morag.james@benestsyvret.com

Whether you are starting your legal career or are an enthusiastic individual with up to 3 years PQE and are looking for a new challenge in a fast-paced environment, Benest and Syvret has the role for you.

The roles will provide the successful applicants with an exciting opportunity to join an experienced, solution driven team. We are interested in candidates with the drive and ability to flourish in a highly professional and friendly environment.
 
We expect the successful candidates to have 0-3 years’ PQE and a strong academics background. Some litigation experience would be an advantage but not essential.
 
For further information or to apply, contact Morag James at morag.james@benestsyvret.com